Bike Share Implementation, Maintenance, Marketing, and Customer Service
We are dedicated to managing and operating bike share programs. Offering clients a complete solution focused on delivering reliable, safe, and efficient operations with friendly service.
Network & Location Planning
We site locations to maximize ridership, connect the “last mile” of transit, serve the entire community, and optimizing the system network.
· System planning & network expansion
· Site preparation & permitting
· Connecting with public transit
Assembly & Installation
Our experience working with multiple equipment vendors allows us to efficiently assemble and launch bike share programs:
· Logistical handling
· Bicycle/station assembly & installation
· Technology setup, testing, and training
· Warehouses and rebalancing vehicles
Staffing & Customer Relations
CycleHop cultivates a professional atmosphere that requires accountability, rewards excellence, and serves the community with integrity and pride.
We also believe in “Bike Share +” the “plus” being the added value provided beyond a good working bike. This is the core of our company culture and what sets us apart.
Branding, Marketing & Outreach
People take pride in their local bike share program, we support that through outreach programs, and the creation of fun brands that mirror the communities we serve. We continue to manage these brands daily to keep them fresh and positive. When it comes to marketing we love to roll out creative campaigns, cultivate local partnerships, and focus on membership sales and member retention.
Balancing activities are expensive and also have the greatest impact on the customer experience. CycleHop deploys effective methods to balance stations and move bikes to where they are needed most. Utilizing technology, custom built distribution vehicles, bicycle trailers, overflow stations, balancing strategies, and incentives that encourage customers to balance the network.
CycleHop management team has decades of experience with maintaining large bicycle rental fleets. We cultivate a work atmosphere that requires accountability and rewards excellence. Deploying effective training programs, ongoing evaluations, and technology for optimal performance.